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You are here: Home / Archives for Company News / Success Stories / CritiCall Dispatcher Testing

“I have never experienced this type of customer service before…”

December 3, 2013 By editor

I want to let you know how much I appreciated the assistance of Howie Pearsol (CritiCall Client Relations Manager). I just installed CritiCall 5.2 late this afternoon and we had an issue with our computers.We need to use the software starting at 8:30 a.m. tomorrow! I left Howie an urgent email at 4:53 this afternoon and he called me from his Continue Reading...

A CritiCall Recommendation

March 22, 2012 By editor

I have been involved with test writing and development in the public sector since 1992, and CritiCall is one of the best testing tools for public safety dispatching I have ever seen. Not only does it allow for customization to the individual organizational needs, it provides a built-in validation module which is extremely easy for subject matter Continue Reading...

Dispatcher Applicant Gives Feedback About CritiCall

February 17, 2012 By editor

We receive a lot of great feedback from employers who use our pre-employment testing software. It's not everyday, though, that we hear from a job applicant about our pre-employment testing. Today we received this wonderful email from a dispatcher applicant who took the CritiCall exam. The e-mail address, agency, and name have been removed for Continue Reading...

Weld County – CritiCall 911

March 15, 2011 By editor

Dispatcher Applicant Testing "We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants' ability but also gives us a view of their comfort level using Continue Reading...

Yolo County Communications – CritiCall

March 15, 2011 By editor

Emergency Services Dispatcher Testing "As an 'observer' of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly improved. We've hired about fifteen this year and they are smart, inquisitive, motivated, excited, they learn quickly and appear to have a good work-ethic. Prior Continue Reading...

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