A criterion validation study with the Florida Highway State Patrol shows a very strong relationship between scores on the CritiCall Pre-employment tests and job performance in an emergency 911 dispatch environment. [view the press release] Biddle Consulting Group recently conducted a study that demonstrated CritiCall test scores are a strong Continue Reading...
Weld County – CritiCall 911
Dispatcher Applicant Testing "We currently use CritiCall for the initial screening in our hiring process and are extremely pleased with the results and the software in general. I love it! The biggest reason is because it’s very hands on (computer based) so it not only tests applicants' ability but also gives us a view of their comfort level using Continue Reading...
Yolo County Communications – CritiCall
Emergency Services Dispatcher Testing "As an 'observer' of the dispatch employees, I can say that the caliber of employees we have hired since implementing CritiCall has significantly improved. We've hired about fifteen this year and they are smart, inquisitive, motivated, excited, they learn quickly and appear to have a good work-ethic. Prior Continue Reading...
Regina Qu’Appelle Health Region – CritiCall
Public Safety Dispatcher Pre-Employment Testing "911 is a support system that very few people think about until they need to dial 911. Our emergency communications center is the first voice of hope that anyone hears when calling for help. It impacts people in an extraordinary time of need. Our challenges and endeavors succeed because of Continue Reading...
Washington County 911 – CritiCall
911 Emergency Dispatcher Testing Software "In 2000, before we started using CritiCall, we successfully trained and retained only 15% of our new hires. In mid-2001, we began to use CritiCall and our retention rate rose to 54%. In 2002, we did even better, retaining 86% of our new-hires. Believe it or not, the next year we had a 100% retention rate! Continue Reading...
