News

“In 2000, before we started using CritiCall, we successfully trained and retained only 15% of our new hires. In mid-2001, we began to use CritiCall and our retention rate rose to 54%. In 2002, we did even better, retaining 86% of our new-hires. Believe it or not, the next year we had a 100% retention rate! CritiCall was not the only change we made …, but I consider it to be one of the most integral parts.”

Susan Kock
Training Coordinator
Washington County 911, OR

“We completed a hiring session earlier this month. CritiCall, as has been our practice, played an important part in the selection process. We are very pleased with the program. The quality of hires selected has improved greatly since we incorporated CritiCall into our operations.”

Jim Copenhaver
911 Administrative Coordinator
Harrison County Bureau of Emergency Services, WV

“The candidates we have now are of a much better quality than we have hired in the past so we are completely sold on the software. We believe this software will pay for itself just by the sheer fact that we aren’t putting people through a training process in our Dispatch Center and then finding out that they can’t handle the job or don’t like the job.”

Tonia S. Ward
Administrative Assistant
Fairborn Police Department, OH