I want to let you know how much I appreciated the assistance of Howie Pearsol (CritiCall Client Relations Manager). I just installed CritiCall 5.2 late this afternoon and we had an issue with our computers.We need to use the software starting at 8:30 a.m. tomorrow!

I left Howie an urgent email at 4:53 this afternoon and he called me from his home…I have never experienced this type of customer service before and it is amazing!

It’s so easy to complain but most of us never recognize those who go beyond their “normal” routine. I hope you will let Howie know how much his willingness to help us after-hours really means to me. He definitely deserves the “atta boy” for service over and beyond tonight.

Nancy J. Paladino, Chief Examiner,
Spokane County Civil Service Commission