TestGenius, OPAC, and CritiCall Skills Testing Software

Test, Train, and Retain with TestGenius®!

Experience for yourself the ultimate employment testing platform. Easy to use. Secure. Defensible. TestGenius® uses a simple four-step process to identify the right person for the job!

TestGenius includes several modules so that employers can mix and match, licensing only those modules that are appropriate for their own hiring situations. TestGenius can be administered online or deployed on your server, allowing testing to take place everywhere, or only at specific locations—your choice.

Office Skills Testing

OPAC is the modern office and computer skills testing module TestGenius. This module includes several Microsoft Office® assessments (e.g., Word, Excel, PowerPoint, Outlook) as well as typing speed/accuracy and many other important modern office skills tests.

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Dispatcher Skills Testing

CritiCall is the dispatcher and tele-communicator testing module of TestGenius. CritiCall will determine whether or not applicants have the skills necessary for success in this complex, multi-tasking environment. Assessments include data entry, decision-making, and multi-tasking.

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Contact Center Testing

C4 is CritiCall for Contact Centers and is the commercial contact center testing module of TestGenius. C4 simulates the tasks needed for success in the modern contact center environment, including the ability to multitask while interfacing with the computer.

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Soft Skills Testing

ENCOUNTER is the soft-skills testing module of TestGenius. Applicants must use emotional intelligence to determine the most-effective and least-effective responses to brief videos portraying challenging situations that we all encounter while working in the modern office.

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