{"id":1120,"date":"2013-08-24T16:24:51","date_gmt":"2013-08-24T16:24:51","guid":{"rendered":"http:\/\/www.biddle.com\/blog\/?p=1120"},"modified":"2019-09-12T13:27:05","modified_gmt":"2019-09-12T20:27:05","slug":"tacticall-dispatcher-training","status":"publish","type":"post","link":"https:\/\/biddle.com\/blog\/2013\/08\/24\/tacticall-dispatcher-training\/","title":{"rendered":"911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call"},"content":{"rendered":"<address>CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911 software designed to automate the role-playing aspect of a 911 dispatcher\u2019s ongoing training.<\/address>\n<hr>\n<p><strong>Folsom, California (<a href=\"https:\/\/www.prweb.com\/releases\/tacticall\/dispatcher\/prweb11048872.htm\" target=\"_blank\" rel=\"noopener noreferrer\">PRWEB<\/a>) August 23, 2013<\/strong><\/p>\n<p>Whenever a citizen is in a position to reach out to a 911 dispatcher for help, the expectation is that an organized and well-prepared professional will be assisting them. A new software program, TactiCall, will help make this expectation a reality.<\/p>\n<p><iframe loading=\"lazy\" src=\"\/\/www.youtube.com\/embed\/GXKLGXiarqU?rel=0\" frameborder=\"0\" width=\"560\" height=\"315\"><\/iframe><\/p>\n<p>When it comes to issues of life or health, no one wants the responsible party to be learning on the job. The same is true when a call is made to 911. Callers who find themselves in dire situations expect to be assisted by well-prepared professionals who are aptly suited to help them out of trouble. That degree of preparation doesn\u2019t come by accident, though. 911 dispatchers must continually train for many hours in order to be prepared for the myriad of emergency situations that confront them. Typically this sort of training is managed by role-playing with a supervisor, training officer, or another dispatcher. It is costly, however, when agencies need two people to train just one. That\u2019s where TactiCall (<a href=\"https:\/\/www.tacticall911.com\/\" rel=\"nofollow\">https:\/\/www.tacticall911.com\/<\/a>) comes in to play.<\/p>\n<p>TactiCall is a software program that uses advanced voice-engine technology and proprietary word-spotting expertise that allows a dispatcher to train with his or her own personal computer. With TactiCall, the computer actually \u201clistens\u201d to how a dispatcher responds to simulated calls and provides feedback as to the degree of success. Training officers can create an unlimited number of realistic training scenarios by which they are able to field simulated emergency calls right from their computer. The TactiCall software focuses on two main dimensions of job performance that\u2014when executed correctly\u2014typically result in superior job performance and outcomes. These two dimensions are 1) familiarity with protocols (knowing what to say) and 2) proper voice control (knowing how to say it.)<\/p>\n<p>Trainers or supervisors can quickly and easily create a training call, which is basically a simulated 911 call. The dispatchers \u201canswer\u201d the call and respond to the human voice prompts as they would in a real 911 emergency call. The TactiCall software \u201clistens\u201d to their responses and determines if the key words\u2014those necessary for a successful call\u2014are used by the trainee. A back-and-forth dialog continues between the dispatcher and the computer until the call concludes. The responses are scored and the call is optionally repeated to build repetition.<\/p>\n<blockquote><p>\u201cAgencies are able to train many more people at much less cost, now, due to the advances in voice engine technology,\u201d explains TactiCall V.P. of Products Michael Callen. \u201cA single individual can put in hours of practice calls without a training officer being required. If the computer can\u2019t understand what the dispatcher said, then it is likely that an actual caller would be able to either. TactiCall allows the dispatcher to repeat a variety of calls until clear speech and proper wording become habit.\u201d<\/p><\/blockquote>\n<p>Agencies who may benefit from automated voice training for 911 and other emergency service dispatchers and tele-communicators can receive a trial version of TactiCall by requesting it from the website at&nbsp;<a href=\"https:\/\/www.tacticall911.com\/\" rel=\"nofollow\">https:\/\/www.tacticall911.com\/.<\/a><\/p>\n<p><strong>About TactiCall:&nbsp;<\/strong><br \/>\nTactiCall is a product of&nbsp;<a title=\"Biddle Consulting Group\" href=\"\/\" rel=\"nofollow\">Biddle Consulting Group, Inc.<\/a>, of Folsom, California. Biddle, one of the leading HR consulting firms in the US, has been publishing software that helps agencies hire people for 911 dispatch positions since 1999. Their testing program, CritiCall, has been joined by their new training program, TactiCall, only recently. (<a href=\"https:\/\/www.tacticall911.com\/\" rel=\"nofollow\">https:\/\/www.tacticall911.com<\/a>)<\/p>\n<p>Biddle offers EEO consulting, testing and job analysis software, affirmative action software and services, and statistical analysis\/expert witness testimony.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CritiCall Testing Software, the leading 911 dispatcher testing program for the US and Canada, is pleased to announce the release of its TactiCall 911 software designed to automate the role-playing aspect of a 911 dispatcher\u2019s ongoing training. Folsom, California (PRWEB) August 23, 2013 Whenever a citizen is in a position to reach out to a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[3],"tags":[41,47,102],"class_list":{"0":"post-1120","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-biddle-news","7":"tag-criticall","8":"tag-dispatcher-training","9":"tag-tacticall","10":"entry"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>911 Dispatchers Can Role-Play and Rehearse Emergency Call Scenarios with Their Computers Before Taking a Live 911 Call &#187; 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