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CritiCall® Dispatcher / Calltaker Pre-Employment Testing Software

Dispatcher Computer and
Multi-Tasking Test

CritiCall software tests public-safety dispatcher, calltaker, and telecommunicator applicants in the computer and other job-related skills necessary in today's dispatch and telecommunication environment. Historically, the dispatching industry has been forced to rely on written tests, and outdated testing products that simulate the dispatching environment as it existed decades ago. But CritiCall gives you the power to test the actual skills and multi-tasking abilities so highly coveted in a computer-aided telecommunication environment.

Great candidates are just a test administration away!

CritiCall will instantly become a centerpiece of your dispatcher / calltaker applicant testing process. Testing is completely automated, and CritiCall's modular construction allows you to individualize testing to your agency's exact needs. If you want to create your own tests, the powerful Test Writer feature allows you to develop virtually any test, and in virtually any format.

Report Summary: CritiCall Criterion Validation Study with the Florida Highway Patrol (PDF)

911 dispatcher skills tests include, but are not limited to:

  • Data Entry
  • Multi-Tasking
  • Decision Making
  • Map Reading
  • Spelling
  • Reading Comprehension
  • Prioritization

Integration with Popular Applicant Tracking Software
CritiCall dispatcher testing software integrates with NEOGOV’s Insight applicant-tracking program. Agencies can send testing links to applicants, applicants take the required assessments, and their scores are uploaded back to Insight.

CritiCall is part of the TestGenius pre-employment testing suite.


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