TestGenius › C4: CritiCall for Contact Centers
Call Center Employment Testing and Training
Part of the TestGenius Pre-Employment Testing Suite, C4: CritiCall for Contact Centers measures the critical skills and abilities necessary for success in commercial call centers. Improve the quality and performance of your organization by selecting employees who possess the critical skills and abilities necessary for success on the job. CritiCall for Contact Centers will help you select employees who possess critical skills and abilities such as:
- Listening and Understanding
- Using Logic and Reasoning
- Reading and Comprehending
- Learning and Retaining
- Using a Computer while Listening or Speaking
- Multi-tasking While Performing the Tasks Above
Studies have shown that successfully using a computer while listening or speaking is a cognitive ability that many people do not possess. Evaluate applicants before you decide to hire them!
By accurately measuring this ability before hire, organizations are able to screen out applicants who would otherwise be frustrated by their own inability to perform typical job duties. C4 can help you to identify these people!
Test, Train, and Retain with C4 and TactiCall
TactiCall is the training component of the C4 program. TactiCall allows an agent to role-play directly with the computer. Using your own custom training scenarios, the agents are able to interact with the computer, which “listens” for specific key words to be used in reponse to each call. TactiCall’s training focus is on the two most important aspects of the job:
- What the agent says—Following the organization’s protocols and procedures for each kind of call
- How the agent says it—Maintaining proper voice control so the caller can hear and understand what they are saying
CritiCall for Contact Centers is part of the TestGenius pre-employment testing platform.
For More Call Center Skills Testing and Training Software Information
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